Shipping Home Game Guard Clothes
Shipping is now Free, whether you buy one item or a whole bunch. We ship out the same day you order unless it is late in the afternoon and UPS has already run. Then they go out the next day. Right now we offer UPS or Fed EX ground shipping only. We have tried 3rd day air and it doesn't speed up shipping very much at all and just makes everybody mad.
RETURN
POLICY:
We are
allowed to return an order once for an exchange of size/style without penalty
from the manufacturer, but this does require you pay shipping back for exchange.
We pay to have the replacement shipped to you.
There is a 15% restocking fee and additional shipping fees for any
further exchanges. If
merchandise is returned for any reason other than warranty problems or first
exchange of size, there is a 15% restocking fee.
If a
return is necessary, please contact us by email at
customerservice@boots99.com
so we can furnish a RETURN
AUTHORIZATION number to place on the package and the address to which the product is to be returned.
Be sure and include your name, manufacturer and style and the email
address you used on your original order so we can locate you in our system. If
the merchandise is returned without a return authorization number, it could be
refused and returned to you postage due. So
please, email for a RA number. Normally,
this is a very smooth process, the only snags we have had
were because packages arrived without a return authorization number. Credit
is not issued until merchandise shows up as "returned to inventory".
If you have any questions or concerns, just email us and we’ll help
in any way we can.
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